Introduction:

D1TOY.COM is committed to providing our customers with a seamless shopping experience. In the event that you need to return a product or request a refund, we have outlined our Refund and Returns Policy to ensure a fair and transparent process.

Returns:

  1. Eligibility for Returns:
    • Products can be returned within 30 days of the purchase date.
    • Products must be in their original packaging, unused, and in the same condition as when received.
    • Products with manufacturing defects or damage during transit are eligible for return.
  2. Return Process:
    • To initiate a return, please log in to your D1TOY.COM account and submit a return request through our online portal.
    • Provide a detailed reason for the return and include any relevant photos or documentation.
    • Our customer support team will review your request and provide you with further instructions on how to proceed with the return.
  3. Return Shipping:
    • The customer is responsible for the return shipping costs unless the return is due to a manufacturing defect or damage during transit.
    • We recommend using a trackable shipping method to ensure the safe return of the product.

Refunds:

  1. Refund Eligibility:
    • Refunds will be issued for products that are returned in accordance with our Returns Policy.
    • Refunds will not be issued for products that are returned outside the 30-day return window or in a condition that does not meet our return criteria.
  2. Refund Process:
    • Once your return is received and inspected by our team, we will process your refund.
    • Refunds will be issued to the original payment method used during the purchase.
    • Please note that it may take several business days for the refund to appear in your account, depending on your financial institution.
  3. Partial Refunds:
    • In cases where a product is returned in a condition that is not fully resalable, a partial refund may be issued.
    • The partial refund amount will be determined based on the condition of the returned product.

Exceptions:

  • Products that are specifically marked as non-returnable on our website are not eligible for return or refund.
  • Customized or personalized products cannot be returned or refunded unless they are defective.

Contact Us:

If you have any questions or concerns about our Refund and Returns Policy, please do not hesitate to contact our customer support team. We are available to assist you and ensure that your experience with D1TOY.COM is satisfactory.

Updates and Changes:

D1TOY.COM reserves the right to update or modify this Refund and Returns Policy at any time. Any changes will be communicated through our website and will be effective immediately upon posting. It is your responsibility to review this policy periodically for any updates or changes.